Meta is working on a software update issue that is blocking some Quest 2, Quest 3, and Quest 3S headsets, the company announced. As reported by The Verge, the company not only initially released a flawed update, but also told affected purchasers that it would not address the issue because the headsets were not covered under warranty, and customers made me angry.
For now, Meta seems to have successfully addressed the issue, saying it is working on a fix “for all users” and that customer support has “a new direction in how we support our users.” said. Some buyers said on Reddit that they received confirmation emails saying the company would provide out-of-warranty service for the mistake.
“We have discovered a software update issue that causes some Quest 2/3/3S headsets to become unresponsive and unable to start properly,” Meta wrote in its Help Center. “We are actively working to resolve issues for all our users, but in most cases you can now use your device normally. If you have a device that is still unresponsive, please contact us. If you have a Quest 3S, click the button below for next steps. If you have a Quest 2 or 3, please contact us for assistance.
The issue dates back to Dec. 6, and Mehta said a software update was affecting Quest 3S devices at the time. This update includes features like virtual desktops, faster hand tracking, and easy pairing with Windows 11 PCs.
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