Verizon Mobile customers reported widespread outages across the United States on Monday. Starting around 9:30 a.m. ET, hundreds of thousands of people reported problems with the mobile service on Downdetector, which tracks user-submitted outage reports. The volume of reports jumped to about 105,000 at 11:20 a.m., but was still at about 59,000 at 12:52 p.m.
Many claimed they were unable to make or receive phone calls or exchange text messages. If you’re using an iPhone, you may see “SOS” in the top right corner of your screen instead of the usual connection bar. This is a common sight when there are limited or no services. However, affected iPhone users can still make emergency calls through other networks.
Downdetector’s heatmap suggested the problem was most prevalent in New York, New Jersey, Georgia, and other parts of the East Coast and Midwest. As of 1:10 PM ET, reports of a narrow yellow band are also occurring on the West Coast. Heat spots are intensifying in Los Angeles.
Verizon confirmed that service for some customers was affected. “Our engineers are working diligently and are working quickly to resolve the issue,” the company wrote to X at 11:48 a.m. The cause of the power outage is not yet clear.
We are aware of an issue impacting service for some customers. Our engineers work hard and work quickly to identify and resolve issues.
— Verizon News (@VerizonNews) September 30, 2024
